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Frequently Asked Questions

  • Returns Policy
    We want you to be completely satisfied with your purchase from Sensolytix. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund, minus any shipping costs. ​ To initiate a return, please contact us at or (617) 000-0000 to obtain a return authorization. You may also login to your account and submit a return. The product must be returned in its original packaging and in the same condition as when it was received. You are responsible for return shipping costs unless the product is defective or damaged.
  • Shipping Policy
    We offer free shipping on all orders within the United States. We currently do not ship internationally. Orders are typically processed within 1-2 business days, and shipping time varies depending on your location. You will receive a tracking number via email once your order has shipped.
  • Refunds Policy
    Once we receive your returned product, we will inspect it to ensure that it is in its original condition. If the product is in its original condition, we will issue a refund to your original payment method within 5-7 business days. ​ If the product is not in its original condition, we reserve the right to refuse a refund or to charge a restocking fee. If the product is defective or damaged, we will replace it at no cost to you.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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